Frequently asked questions

If you need help logging in to your account, downloading the resource you purchased, printing, and more, you will find answers to your questions here on our FAQ & Technical Support page. If you can’t find an answer below, contact us and submit a support ticket

Account Questions

Go to the SHOP menu, then click my account. Enter your email address and password, then click REGISTER. Write your password down so you can easily log in every time you shop.

After you have created an account, go to my account, enter your credentials, check REMEMBER ME so you can stay logged in, then click LOG IN.

From the MY ACCOUNT page you’ll be able to view all of your account details by clicking an option on the left.

If you forgot your password, click here to reset it. You’ll be taken to a page like the image below. Enter you email and click the RESET PASSWORD button. Then check your email for a link to create your new password. Be sure you use the same email address you used when you registered your account.

After you have purchased a course, go to MY ACCOUNT, enter your credentials, check REMEMBER ME so you can stay logged in, then click LOG IN.

From the MY ACCOUNT page, click the "Courses" option on the left. Select the course in which you would like to login. 

  • Having trouble logging in? Log out of your account then log back in.
  • Quit your browser and then reopen your browser. 
  • Try a different browser.
  • You can also try using a Chrome Incognito window
  • Try a different device.
  • Restart your device. 

Licensing and Terms of use

OutSchool’s Terms of Service define their teachers as being engaged in commercial use. My resources aren’t licensed for commercial use, and using them for financial gain on Outschool constitutes commercial use. Anyone who purchases items from any of my stores purchases a license to use the resource, but doesn’t own the rights to the resource or to the clipart and fonts used in the resource.


If the resource contains fonts or clipart that I’ve purchased a license to use (which all of them do), allowing someone else to use it commercially would go against the clip artist’s terms of use as well. I’ve purchased a license to use the clipart, but I can’t transfer that license to anyone else to use the resources commercially. In short, resources purchased from any of my stores can’t be used on Outschool because you would be using them commercially, which goes against my Terms of Use.


However, If you want to learn to create your own piano teaching resources so you can use them on Outschool, you'll love my design course for piano teachers: Digital Resource Design School 101, the only all-inclusive video course for piano teachers that will teach you step by step how to create amazing piano teaching resources! Learn more about Design School 101 here and here

Purchase price includes a studio license, also referred to as a single teacher/single user license on this site. As the purchaser, you may use this resource with as many of your own students as you like, for as long as you like. You may print copies for your students, and your students may take the copies home.


If a colleague wants a copy of a resource that you purchased, please share a link to the product page with your colleague, so your colleague may purchase the resource legally, directly from my store.


Please do not share, distribute, give away, or sell any resource you have purchased from my store(s).

The original purchaser may:

  • Save this file to your personal home computer or personal school computer
  • Reproduce the pages in limited quantities for classroom/studio use only
  • Send a direct link to my store so colleagues can purchase it directly if you wish to share this resource with colleagues
  • Reference (WITHOUT DISTRIBUTING) this product in blog posts, at seminars, professional development workshops, or other such venues PROVIDED there is both credit given to myself as the author, and a link to my store is included in your post/presentation

The original purchaser may not:

  • Duplicate for an entire school or an entire school system
  • Claim the digital or hard copy of this file, in whole or in part, as your own
  • Create derivative works from the file, digital or hard copy
  • Give away, sell, or distribute the file, digital or hard copy, to any individual (you may give copies to your students, but not to anyone else)
  • Copy any part of this product and place it on the Internet in any form. These items can be picked up in a Google search and then shared worldwide for free.
  • Benefit from this product financially, digital or hard copy, in part or in whole

You are granted permission to share any of the resources you have purchased from my store(s) with your students electronically during the COVID-19 school closures, as long as access to the resources is limited to your own students and their parents, and no one else.


You may email the resource directly to your student, you may post it on your private password-protected online classroom website (not the entire school website or shared drive), or if it’s a large file, you may use Google Drive or DropBox to share it, as long as it is a privately-shared folder and not posted for public access.


Please ask your students’ parents not to share the resource with anyone else. They are welcome to give others a direct link to my store so they can purchase the resources.


Please do not share the resources with other teachers. If another teacher would like a copy of the resource, as always, please give them a direct link to my store so they can purchase it.


I am more than happy for you to send my resources to your students electronically while your students are involved in digital learning, but please don’t share them with anyone else.


I appreciate you and want to see you and your students thrive and succeed during this unprecedented time, so please let me know how I can further support you, and I will do my best to help out!

Please do not share, distribute, give away, or sell any resource you have purchased from my store(s). Purchase includes a SINGLE USER LICENSE for use by a SINGLE TEACHER/INDIVIDUAL/PERSON. Using these resources in any other way breaks copyright law.

If a colleague wants a copy of a resource that you purchased, please share a link to the product page with your colleague, so your colleague may purchase the resource legally, directly from my store.

Purchasing & Downloading questions

Finding your receipt for your purchase at

  1. After completing your purchase, you will receive an email with a copy of your receipt as well as links to download the resources you purchased.
  2. If you don’t see the email, check your spam or junk folder.
  3. Move the email to your inbox and mark it as "not spam".

  1. You can also log in to your account and view your orders from the "Orders" link on the left.
  2. Click "Orders", then click "View" to see your purchasing information.


Finding your receipt for your purchase at Teachers Pay Teachers:

  1. Login to TpT and go to your "My Purchases".
  2. Scroll down until you find the resource.
  3. Click the link that says "Printable Receipt" (next to the picture of the resource).
  4. A popup window of your receipt will open and you can print it from there.
  5. If the popup window isn't visible, you may need to enable popups in your browser.

All resources are digital (PDF, Powerpoint, ZIP files) and will be available for download after purchase. You will not receive a hard copy of any resource, but you may print the resource to make your own hard copy.

When you check out, you have the option of paying with Paypal or with your credit card (Stripe).

From your cart, enter any coupon code you have and click the PROCEED TO CHECKOUT button.

If you select PayPal, first agree to the website terms and conditions, then click the CONTINUE TO PAYMENT button and you will be redirected to your PayPal login page.

If you select Stripe, you will enter your payment details, agree to the website terms & conditions, and place your order.

We stand behind our products, and your satisfaction is important to us. However, due to the digital nature of all products sold on the Site, there are generally no refunds or exchanges. In the case of accidental duplicate purchase of a resource, no refunds are offered, but a credit for the purchase price of the duplicate item may be issued to your account. Any credits applied to your account for this reason expire one year from the original purchase date.

After completing your purchase, you should receive an email with links to download the resources you purchased. If you don't see the email, check your spam or junk folder. Move the email to your inbox and click the links to download the resources.

You can also log in to your account and download purchases from the DOWNLOADS link on the left.

Windows/PC users:

  1. Download the file you purchased to your computer.
  2. Right-click the zip file.
  3. Select "extract all".
  4. Choose the destination for your file. I usually choose my "Downloads" folder, for example.
  5. Click "Extract".

Mac users:

  1. Double-click the zip file. 
  2. It should unzip automatically.


Both Mac and PC users can also use this website to unzip the file, so if unzipping it on your computer is not working, please use this website instead: 

Decompression Failed:
If you get a Decompression Failed error, try these two things:
  1. Disable the "Open Safe Files" option in Safari: Safari > Preferences > General > Uncheck "Open safe files" at the bottom of the window
  2. Try a different browser

  1. Download the PDF file that came with your purchase at There is a download link in the email receipt, or you can login to your account at and access the PDF by clicking the "Downloads" tab on the left. 
  2. Be sure you're logged in to your account at the Boom website.
  3. Once you've downloaded and opened the PDF file and logged in to Boom, scroll to the second or third page of the PDF and you'll see an iPad that says "Click here to access these Boom Cards". It looks like this: Boom Cards FAQ Page
  4. Click that page and the Boom Cards will be added to your Boom library. 
  5. Navigate to your Boom library to view and assign the Boom Cards you have purchased.
  6. Need more help with Boom Cards? View my full Boom Cards tutorial here

Resource questions

  • First, make sure you have fully downloaded the resource to your computer, rather than trying to print from your web browser.
  • Once you've downloaded the resource, open the resource in a PDF reader such as Adobe or Preview.
  • All resources in my store are designed to fit on an 8.5x11 sheet of paper.
  • They are high-resolution, which means that the actual page size might be slightly larger than 8.5x11 inches.
  • If the pages look oversized when you print, adjust your printer settings to "print entire page" or "scale to fit" (or something along those lines).
  • Then try printing again. 
  • Also be sure your PDF reader is up to date, for best results. 

If the Boom Cards™ aren't shuffling, you are probably using Teacher Preview mode instead of Student mode. The best way to share Boom Cards™ with your students is by using a Fast Pin. I use Fast Pins when I’m screen sharing Boom Cards™ in online piano lessons and I also use Fast Pins when I assign a set of Boom Cards™ for my students to work on throughout the week. Fast Pins are the quickest and easiest way share a link with your students. They are also the easiest way to make sure that the Boom Cards™ always shuffle and appear in a random order, like they’re supposed to. Use the “Action” button next to each deck in your Boom Cards™ Library to assign a Fast Pin. Quick and easy! Click this link and scroll down to the Fast Pin video to learn how:

  • Not all of my files are editable. Before trying to edit, be sure you have purchased an editable Powerpoint file such as a newsletter set or a binder set.
  • Be sure the Powerpoint file is fully downloaded to your computer.
  • Once it's fully downloaded, open the Powerpoint file.
  • The text boxes are included in the file, and each text box includes text that says "edit me" or "type here".
  • Click the text box, select the "edit me" or "type here" text, and delete it.
  • Then type whatever you need into the text box.
  • Change the font, size, or style to suit your needs.
  • If you still have questions, please contact our support team.

I wish I could make more products fully editable for you, but due to the terms of use of the clipart and the need to maintain the integrity of the copyright, I can't offer editable versions of most of my resources.

If you need something that is not currently in my shop, please contact me and let me know in detail what you're looking for. If it is something that will benefit my other customers too, I'll be happy to chat with you about the possibility of working on it at my rate for custom listings.

By purchasing any resource from my shop(s), you are agreeing that the contents are the property of Melody Payne with all rights reserved, and licensed to you only for classroom/personal use as a SINGLE USER/LICENSEE. I retain the copyright, and reserve all rights to this product. This is why every page in every resource includes my copyright statement, which looks like this: 

Copyright © 2022 Melody Payne. All rights reserved. 

The copyright statement may not be removed. Your purchase of the product indicates your agreement to the Terms of Use. Failure to comply is a copyright infringement and a violation of the Digital Millennium Copyright Act (DMCA). 

The PowerPoint file shouldn’t be opening as read-only, so we’ll need to troubleshoot. 
First of all, do you have PowerPoint installed on your computer? If not, do you use PowerPoint online as part of Microsoft Office or 360?

If you don't have PowerPoint, that may be why the PowerPoint is opening as "read-only". You can upload the PowerPoint presentation into Google Slides and use it there instead. Here’s how to do that: 

If you do have PowerPoint, there are several reasons the PowerPoint file could be opening as "read-only", so here are a couple of things to try: 
You may have accidentally moved the file to a different folder while the file was open, or you may have accidentally opened the file twice at once. Quit PowerPoint and try opening the file again. 
If that didn’t work, try this method of duplicating the file and see if this fixes it: 
  1. Click on the “File” tab. 
  2. Click on “Save As” from the options provided on the left side of your screen.
  3. Navigate to a folder location where you want to save the new copy of the file. Change the name of the file by adding a 2 to the end of the file name.
  4. Click “Save”. 
  5. Browse to the specific folder where you saved the copy of the PowerPoint file. Open the new file, which should no longer be “read-only”.
Here’s the full article with more information and tips:

  • If you are using Windows, you will need to use the PowerPoint document. You can delete the Keynote document.
  • If you are using a Mac, and you DO have PowerPoint on your Mac, you can use the PowerPoint document.
  • If you are using a Mac, and you do NOT have PowerPoint on your Mac, you will need to use the Keynote document. You can delete the PowerPoint document. 
  • You can also upload the PowerPoint or Keynote document to Google Slides and use it online. Here's how: