Frequently asked questions

Account Questions

Go to the SHOP menu, then MY ACCOUNT. Enter your email address and password, then click REGISTER. Write your password down so you can easily log in every time you shop.

After you have created an account, go to MY ACCOUNT, enter your credentials, check REMEMBER ME so you can stay logged in, then click LOG IN. From the MY ACCOUNT page you’ll be able to view all of your account details by clicking an option on the left.

If you forgot your password, click here to reset it. You’ll be taken to a page like the image below. Enter you email and click the RESET PASSWORD button. Then check your email for a link to create your new password. Be sure you use the same email address you used when you registered your account.

Licensing and Terms of use

OutSchool’s Terms of Service define their teachers as being engaged in commercial use. My resources aren’t licensed for commercial use, and using them for financial gain on Outschool constitutes commercial use. Anyone who purchases items from any of my stores purchases a license to use the resource, but doesn’t own the rights to the resource or to the clipart and fonts used in the resource.


If the resource contains fonts or clipart that I’ve purchased a license to use (which all of them do), allowing someone else to use it commercially would go against the clip artist’s terms of use as well. I’ve purchased a license to use the clipart, but I can’t transfer that license to anyone else to use the resources commercially.


In short, resources purchased from any of my stores can’t be used on Outschool because you would be using them for commercial use and financial gain, which goes against my Terms of Use.

Purchase price includes a studio license, also referred to as a single teacher/single user license on this site. As the purchaser, you may use this resource with as many of your own students as you like, for as long as you like. You may print copies for your students, and your students may take the copies home.


If a colleague wants a copy of a resource that you purchased, please share a link to the product page with your colleague, so your colleague may purchase the resource legally, directly from my store.


Please do not share, distribute, give away, or sell any resource you have purchased from my store(s).

The original purchaser may:

  • Save this file to your personal home computer or personal school computer
  • Reproduce the pages in limited quantities for classroom/studio use only
  • Send a direct link to my store so colleagues can purchase it directly if you wish to share this resource with colleagues
  • Reference (WITHOUT DISTRIBUTING) this product in blog posts, at seminars, professional development workshops, or other such venues PROVIDED there is both credit given to myself as the author, and a link to my store is included in your post/presentation

The original purchaser may not:

  • Duplicate for an entire school or an entire school system without written permission from Melody Payne
  • Claim the digital or hard copy of this file, in whole or in part, as your own
  • Create derivative works from the file, digital or hard copy
  • Give away, sell, or distribute the file, digital or hard copy, to any individual (you may give copies to your students)
  • Copy any part of this product and place it on the Internet in any form. These items can be picked up in a Google search and then shared worldwide for free.
  • Benefit from this product financially, digital or hard copy, in part or in whole

You are granted permission to share any of the resources you have purchased from my store(s) with your students electronically during the COVID-19 school closures, as long as access to the resources is limited to your own students and their parents, and no one else.


You may email the resource directly to your student, you may post it on your private password-protected online classroom website (not the entire school website or shared drive), or if it’s a large file, you may use Google Drive or DropBox to share it, as long as it is a privately-shared folder and not posted for public access.


Please ask your students’ parents not to share the resource with anyone else. They are welcome to give others a direct link to my store so they can purchase the resources.


Please do not share the resources with other teachers. If another teacher would like a copy of the resource, as always, please give them a direct link to my store so they can purchase it.


I am more than happy for you to send my resources to your students electronically while your students are involved in digital learning, but please don’t share them with anyone else.


I appreciate you and want to see you and your students thrive and succeed during this unprecedented time, so please let me know how I can further support you, and I will do my best to help out!

Please do not share, distribute, give away, or sell any resource you have purchased from my store(s). Purchase includes a SINGLE USER LICENSE for use by a SINGLE TEACHER/INDIVIDUAL/PERSON. Using these resources in any other way breaks copyright law.

If a colleague wants a copy of a resource that you purchased, please share a link to the product page with your colleague, so your colleague may purchase the resource legally, directly from my store.

Purchasing & Downloading questions

Finding your receipt for your purchase at

  1. After completing your purchase, you will receive an email with a copy of your receipt as well as links to download the resources you purchased.
  2. If you don’t see the email, check your spam or junk folder.
  3. Move the email to your inbox and mark it as "not spam".

  1. You can also log in to your account and view your orders from the "Orders" link on the left.
  2. Click "Orders", then click "View" to see your purchasing information.

Finding your receipt for your purchase at Teachers Pay Teachers:

  1. Login to TpT and go to your "My Purchases".
  2. Scroll down until you find the resource.
  3. Click the link that says "Printable Receipt" (next to the picture of the resource).
  4. A popup window of your receipt will open and you can print it from there.
  5. If the popup window isn't visible, you may need to enable popups in your browser.

All resources are digital (PDF, Powerpoint, ZIP files) and will be available for download after purchase. You will not receive a hard copy of any resource, but you may print the resource to make your own hard copy.

When you check out, you have the option of paying with Paypal or with your credit card (Stripe).

From your cart, enter any coupon code you have and click the PROCEED TO CHECKOUT button.

If you select PayPal, first agree to the website terms and conditions, then click the CONTINUE TO PAYMENT button and you will be redirected to your PayPal login page.

If you select Stripe, you will enter your payment details, agree to the website terms & conditions, and place your order.

We stand behind our products, and your satisfaction is important to us. However, due to the digital nature of all products sold on the Site, there are generally no refunds or exchanges. In the case of accidental duplicate purchase of a resource, no refunds are offered, but a credit for the purchase price of the duplicate item may be issued to your account. Any credits applied to your account for this reason expire one year from the original purchase date.

After completing your purchase, you should receive an email with links to download the resources you purchased. If you don't see the email, check your spam or junk folder. Move the email to your inbox and click the links to download the resources.

You can also log in to your account and download purchases from the DOWNLOADS link on the left.

Windows/PC users:

  1. Download the file you purchased to your computer.
  2. Right-click the zip file.
  3. Select "extract all".
  4. Choose the destination for your file. I usually choose my "Downloads" folder, for example.
  5. Click "Extract".

Mac users:

  1. Double-click the zip file. 
  2. It should unzip automatically.

Mac and PC users can also use this website to unzip the file: 

  1. Download the PDF file that came with your purchase at There is a link in the email receipt, or you can login to your account at and access the PDF by clicking the "Downloads" tab on the left. 
  2. Be sure you're logged in to your account at the Boom website.
  3. Once you've downloaded and opened the PDF file and logged in to Boom, scroll to the second or third page of the PDF and you'll see an iPad that says "Click here to access the Boom Cards". Click that page and they will be added to your library. 
  4. Navigate to your library to view and assign the Boom Cards you have purchased.

Resource questions

  • Not all of my files are editable. Before trying to edit, be sure you have purchased an editable Powerpoint file such as a newsletter set or a binder set.
  • Be sure the Powerpoint file is fully downloaded to your computer.
  • Once it's fully downloaded, open the Powerpoint file.
  • The text boxes are included in the file, and each text box includes text that says "edit me" or "type here".
  • Click the text box, select the "edit me" or "type here" text, and delete it.
  • Then type whatever you need into the text box.
  • Change the font, size, or style to suit your needs.
  • If you still have questions, please contact our support team.

I wish I could make more products fully editable for you, but due to the terms of use of the clipart and the need to maintain the integrity of the copyright, I can't offer editable versions of most of my resources.

If you need something that is not currently in my shop, please contact me and let me know in detail what you're looking for. If it is something that will benefit my other customers too, I'll be happy to chat with you about the possibility of working on it at my rate for custom listings.

The resources in my store are designed to fit on an 8.5x11 sheet of paper. They are high-resolution, which means that the actual page size might be slightly larger than 8.5x11 inches. If it looks oversized when you print, adjust your printer settings to "print entire page" or "scale to fit" (or something along those lines). Then try printing again. 

Also be sure your PDF reader is up to date, for best results.